Frequently Asked Questions

Grooming

Q. How much time should I set aside for my dog or cat’s grooming appointment?

The time you need depends on the grooming service that your pet requires. We usually recommend that you set aside between 2 to 3 hours each time.

Q. Do you offer pick up and delivery services?

Yes. The additional charge for this service will depend on the location of your home. Please contact us to find out more.

Q. Do you use products that look after my pet’s sensitive skin?

Yes. We have a range of pet products that cater to different skin conditions. For example, we will usually recommend a natural herbal shampoo for pets with sensitive skin.

SPA TREATMENTS

Q. My pet has sensitive skin, can he/she still have a spa treatment?

Yes. The treatment will differ according to your pet’s needs and skin condition.

Q. Is there an age limit for my dog or cat with having a spa treatment?

No, but we do not recommend giving a spa treatment to puppies or kittens below the age of 4 months.

General

Q. What are your operating hours?

We are open Tuesdays to Sundays, 12 noon to 9pm including public holidays.

Q. How do I get started?

Register an account under MY ACCOUNT with an email address and password. Add item(s) to cart. Checkout with your shipping address and choice of payment. The shipping address will be automatically saved in your account for your next purchase.

Q. How many in quantity to add to cart for buy 1 free 1 product, if 2 are needed?

Add one to cart, the free one will be sent on delivery.

Q. Do you offer delivery with online purchases?

Yes. Only island-wide free delivery is available now, with a minimum purchase of $80.

Q. How long does delivery take once a purchase has been made?

Usually between 3 to 5 working days. However, if you have an urgent request, do call us and we will try our best to help you.

Q. What payment options do you accept?

We accept Direct Bank Transfer, Cash on Delivery, Mobile NETS, Cheque and PAYPAL.


For any feedback or enquiries on our products and services, you may contact us using the form below.
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